Step 2a: If the agent was installed and still won’t connect to the server (isn’t showing in the Installed Devices page) check the following:Ĭheck the install key against the deployment tab. If the files and directories don’t exist – the agent wasn’t installed. ![]() If these exist, the system was installed and we need to check what failed during the installation. Step 1: Check if the agent was installed but failed to connect or the agent was never installed.Ĭheck one of the installed machines for the existence of the c:\program files(x86)\Actifile Agent\logs\AFLogxxxxxx file(s) Symptom: Actifile is deployed using an RMM tools or another automated tool – and yet the devices don’t appear under the Installed Devices in the Actifile portal.
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